SQO Partners Limited Company (“MentorC”) informs you and requires your consent and permission to process, collect and store your data for the purpose of providing services to you during the use of the MentorC Website as in this Privacy Policy. MentorC is committed to complying with and maintaining the privacy and security of your information in accordance with applicable laws. By selecting and agreeing to the Privacy Policy when registering an account, you allow us to collect, use, disclose, and/or process your personal data as specified in this Policy. This permission will be effective and valid from the moment you agree until you decide to withdraw your consent or automatically terminate in cases as stipulated by law. If you do not agree to allow the processing of your data as specified in this policy, please refrain from using our services or accessing our platform, or promptly notify us of your disagreement if you have previously agreed.
MentorC platform may contain links to other websites that are beyond our control. SQO Partners Limited Company, the owner and operator of the MentorC platform, is not responsible for the privacy policies or their implementation on other websites that you may connect to from the MentorC platform. We encourage you to review the privacy policies of those external websites to understand how they collect.
Which personal data is collected from you?
The MentorC platform, within the appropriate scope to provide services to you and depending on your voluntary provision, will collect personal data in various ways from different sections on its platform. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Date we collect from you includes the following information:
1. Last name, middle name, and first name;
2. Date of birth (day, month, year) (if provided on your attached profile link)
3. Gender (if applicable)
4. Residence information (including residing country, residing City, residing State);
5. Nationality;
6. Personal photos;
7. Phone number
8. Spoken languages
9. Email address;
10. Educational and employment data, including the business revenue size, your job level, your industry.
11. Payment information, such as bank account number, credit card number, and any other payment details;
12. Account information, such as user ID and password, your account usage history, detailed information about products or services you have purchased or obtained on the MentorC platform;
13. Technical information and web data such as Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, types and versions of browser plug-ins, operating system and platform, international mobile device version, device identifier, how you use and view any content on the MentorC platform, and other information and technologies on the devices you use to access this platform;
14. Any other data or information that you voluntarily provide through our platform during your use of the services;
If you choose to register/link your MentorC account with your other social media accounts, you allow us to access and collect your personal data that you voluntarily provided to the social media account providers, in accordance with their policies. We will manage and use your personal data in accordance with this Privacy Policy at all times.
If you provide us with any personal data from any third party, you represent and warrant that you have obtained the necessary consent, licenses, and permissions from that third party to share and transfer their personal data to us, and for us to collect, store, use, disclose, and/or process that data in accordance with this Policy. You must provide us with legally valid documentation to demonstrate that you have obtained the necessary consent and permissions.
Purpose of Collection, Use, and Disclosure
Depending on your relationship with us, the personal data we collect from you may becollected, used, and disclosed for the following purposes (not exhaustive):
1. To verify your identity and manage the online account that you may have set up with us;
2. To provide services to you, specifically related to mentoring search opportunities. We may publicly display your personal data on the MentorC platform based on your decision, as well as transfer your personal data to third parties, such as potential companies/mentors/mentees who may be employers or mentoring fellows in the future;
3. To process the orders you submit through the MentorC platform (including any payments you make through the MentorC platform for products which is sold by us.
4. To verify and process online financial transactions related to payments, and to establish your identity for anti-money laundering, reporting suspicious transactions, and fraud detection purposes;
5. To contact you in order to process and respond to your inquiries, feedback, complaints, or disputes, whether directly or through any outsourced customer service providers;
6. To inform you about products and services offered by the MentorC platform or partner companies, or to seek your feedback on current products and services or potential new products and services;
7. To send you advertising/promotional materials from any of our partners, whether directly or through any advertising partners and strategies we have;
8. To improve the MentorC platform; to enhance the services and products being offered;
9. To conduct market research on demographics, preferences, and advertising or purchasing behaviors, as well as other user behaviors;
10. To provide you with information that we believe may be useful to you or that you have requested from us, including information about our products and services or those of our partners, as long as you do not express objection when contacted for such purposes;
11. To comply with court orders or other legal procedures, or any legal requirements and/or regulations of any government and/or regulatory authority; and
12. Any purpose described to you at the time of collecting your personal data.
(Collectively referred to as “The Purposes“)
How your data is processed:
Your data will be stored and processed either in its entirety or in parts in Vietnam. If you access the MentorC platform from a location outside of Vietnam, your usage is understood as your consent to transfer your data outside of that country/territory and send it to Vietnam. Your information and/or personal data may be transferred, stored, or processed outside of your country for one or more purposes. MentorC will only transfer your personal data overseas in compliance with applicable laws and regulations regarding personal data protection.
By providing your information, you agree that MentorC Website and members of the SQO Partners Company Limited may use your information in accordance with the purposes mentioned above and applicable legal regulations.
We may also use your contact information to send you emails or other notifications about updates on the MentorC platform. The content and frequency of these notifications may vary depending on the information we have about you. You have the right to choose to receive information, notifications, and promotional programs, including but not limited to free newsletters from the MentorC platform, related to topics that you may be particularly interested in.
When you choose to share and publicly display personal data on the MentorC website, it means that you are consenting to and authorizing MentorC to share that information on the MentorC platform, unless otherwise specifically notified. However, certain activities inherent to these platforms may result in personal information being shared by you and collected by other users of the MentorC platform, such as employers. In such cases, agreements regarding the collection of personal data between you and the third-party collecting the information will be required, and MentorC, acting as an intermediary platform, will not provide any guarantees and will not assume any responsibility on behalf of either party.
Who your data can be shared with
We do not disclose your personal information, as well as combined personal and demographic information, or information about your usage of the MentorC platform (such as the areas you visit or the services you access) to third parties, except in the following cases.
1. We may disclose such information to third parties if you consent to it. For example, if you indicate that you would like to receive information about Mentoring related services or products from a third party when registering an account on the MentorC platform, we may provide your contact information to that third party, such as data collectors, or others for the purpose of emailing or contacting you in other ways. We may use existing data about you (such as interests or preferences you have provided) to determine whether you may be interested in specific products or services from a particular third party.
MentorC may send Personal Data of Mentees to Mentors and Personal Data of Mentors to Mentees or employing companies including cases where it is carried out upon the instruction of the Mentors and Mentees. The transmission of such data is done during the search, connection, Mentoring scheduling and mentoring process. The Personal Data of Mentors & Mentees transferred to Mentors & Mentees and companies (employers) in this manner is processed in accordance with MentorC’ Privacy Policy and the relevant data protection policies of the Employers. In the case that you are an Employer, you agree to comply with all responsibilities as a Data Controller and/or Processor of Personal Data in accordance with your own data protection policies that are in compliance with current data protection regulations for the collection, processing, and storage of Personal Data, as well as providing full protection for all rights of the data subjects as provided by all applicable data protection rules.
2. We may disclose such information to companies and individuals that we hire to perform functions on our behalf. For example, hosting web servers, data analytics, providing marketing assistance, processing credit cards or other forms of payment, and customer service. These companies and individuals will have access to your personal information as necessary to perform their functions but will not share that information with any other third party.
3. We may disclose such information if required by law, or from a government agency, or if we believe that such action is necessary to: (a) comply with legal requirements or legal process; (b) protect the rights or property of MentorC or our partner companies; (c) prevent crime or protect national security; or (d) protect the personal safety of users or the public.
4. We may disclose and transfer such information to a third party in the event of a full or partial acquisition, merger, or purchase of the entire or a significant part of MentorC’ business, through linking, merging, or acquiring our assets. Additionally, in the event that MentorC becomes the subject of a bankruptcy proceeding, whether voluntary or involuntary, MentorC or the appointed trustee may sell, permit, or disclose such information in other ways as agreed upon by the bankruptcy court. MentorC may also share anonymized information about visitors to its websites (e.g., the number of visitors to the “Find Mentors” section of the MentorC Platform) with customers, partners, and other third parties to help them understand the types of visitors to the MentorC Platform and how they use the site.
Your Rights and Choices
If you choose not to register or provide personal information, you may not be able to use a significant portion of the MentorC Platform.
How to access, update, and delete your information
You can access, update, and delete your information through the provided tools to ensure that your personal information is accurate and up-to-date. You can modify or delete your profile at any time by clicking on the “My Profile” link or accessing the image provided by the system when you log in. When logged into the system for a certain period of time, regardless of where you are on the MentorC platform, your information will be retained until you click on the “Logoff” link, which is accessible from the “My Profile” screen.
If you are a registered user and have forgotten your password, you can retrieve it by sending an email and using the “Forgot Password” feature. Click on the button on any login page to request your password to be sent to you. We cannot provide your password through any other means.
Your MentorC account can be deleted, but doing so will result in the inability to access any features that require logging in. We will either keep or may maintain a backup copy of your account depending on the request.
Risks and Safety Measures
It is important to always be aware that whenever you voluntarily disclose and publicly share your personal information on the internet, that information may be collected and used by others for purposes beyond your control and ours.
In addition to the administrators of MentorC platform or other authorized individuals of MentorC, you are the only person who has access to your personal information. Your registration is protected by a password to prevent unauthorized access.
Finally, you are responsible for maintaining the confidentiality of your password and/or any account information. Therefore, please be cautious and responsible for your activities on the internet. We recommend that you do not disclose your password to anyone. MentorC platform will never ask for your password via phone or voluntary email. To ensure security, you may want to log out of the network after using MentorC platform. This ensures that others cannot access your personal information and emails if you share a computer with someone else or use a computer in a public place such as a library or internet café.
Unfortunately, no data transmitted over the internet can be guaranteed to be 100% secure. Therefore, while we make every effort to protect your personal information in accordance with the law by implementing all necessary technical and legal measures, MentorC platform cannot guarantee or warrant the security of any information you transmit to us or from our online services, and you do so at your own risk. Once we receive the information you have sent, we will make every effort to ensure its security on our system.
Withdraw consent
You can withdraw your consent at any time regarding the continued use, disclosure, storage, and/or processing of your personal data for any of the purposes mentioned above by contacting us. We will respond to your request as soon as possible to confirm your withdrawal of consent.
Please note that if you withdraw your consent for us to use, disclose, store, or process your personal data for the purposes mentioned above, we may not be able to continue providing services to you or fulfill any contractual obligations with you, and we will not be held responsible in the event that we cease providing services or fulfilling our contractual obligations. In such a case, our legal rights and remedies will still be expressly reserved.
Change of Privacy Policy
We reserve the right to change, modify, or update this Privacy Policy at any time as long as such changes or updates are not in violation of applicable laws. Any changes or updates will be notified to all users on our platform.
Contact us
If you have any questions regarding this Privacy Policy or any other inquiries related to how we manage, protect, and/or process your personal data, please contact us via the following email and phone number:
Email: [email protected]
Address: 7th Floor, 60 Nguyen Van Thu, Tan Dinh Ward, Ho Chi Minh City, Vietnam
Phone: 0359 409 061
